"Taking on the role of a coach can make the entire year of rentals take on an entirely different picture.  As a coach, we rise above the definition of insanity.  You know that definition.  Insanity is doing the same thing over and over again, AND expecting a different result.  And insanity is usually caused by doing it alone.  The coach takes that one crucial step...he or she involves employees in the process of finding the solutions".

"Hiring may make us cringe when we think of the time & risk involved. We fear that if we chose wrong, our result will be low productivity, frustration, and more time spent on another selection process.  We've all been there.  So the key to avoid the costs and hassles of turnover is to hire right on the first try.  How do we do it?".

"To put it mildly, if you think providing over-the-counter products will increase your bottom line without any type of training, think again.  When people do not know the products or how to offer them, they will be giving incorrect information over the counter or won't offer every product to every renter every time.  Either scenario is putting the car rental operator at risk".